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MHSA | Central Office Organization
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spaceDr. Beverly Bell-Shambley
Associate Commissioner


The Division of Mental Health and Substance Abuse Services promotes the development of a comprehensive, coordinated system of community-based services for consumers diagnosed with serious mental illness and/or substance use disorders. The division partners with community providers to deliver a comprehensive array of evidence-based prevention, treatment and recovery-based peer support services throughout the state. Responsibilities encompass contracting for services, monitoring service contracts, and evaluating and certifying service programs according to regulations established in the Alabama Administrative Code. In addition, the division manages ADMH’s four mental illness facilities.

The Office of Certification conducts reviews of mental health and substance abuse community providers to secure compliance with the Program Operations Administrative Code. In addition to conducting onsite reviews, the staff provides technical assistance to providers to enhance compliance with the Administrative Code.

The Office of Community Programs serves as the primary liaison between the department and community mental health providers. This office ensures quality standards are met, the flow of funds and services are efficient, and requirements attached to federal funds are in place.

The Office of Consumer Relations is managed by a consumer and provides information, technical support, and assistance to consumers and consumer organizations throughout the state. This office ensures that consumers have a voice in the ADMH planning process, management and service delivery system. Each year more than 800 consumers attend the Alabama Recovery Conference to learn about timely issues, consumer empowerment and self-advocacy.

The Office of Contracts and Reimbursement manages all aspects of the billing contracts management processes, including client enrollment, contract utilization, claims adjudication, and provider reimbursement.

The Office of Deaf Services is responsible for developing and implementing programs that meet the linguistic and cultural needs of consumers who are deaf or hard of hearing. Deaf Services work to ensure that communication barriers are eliminated. Services are designed to be affirmative, supportive and culturally competent.

The Office of Innovation and Accountability is responsible for data collection, dissemination, budgeting and reporting for the division. Responsibilities also include reporting for the Treatment Episode Data Set and National Outcome Measures, and maintaining the department’s waiting list and client profile summaries.

The Office of Performance Improvement collects input related to patient care and outcomes from stakeholders, and coordinates activities for performance improvement efforts across the facilities and certified community programs. PI measures indicators related to standards of care and consumer satisfaction in facilities and community programs to identify trends, problems or opportunities for improvement.

The Office of Pharmacy provides administrative support and coordination for ADMH’s overall pharmaceutical operations, including the Indigent Drug Program, formulary maintenance and coordinating with community mental health center and facility pharmacists. It works with other state agencies on various pharmacy issues and committees. This office also works directly with consumers, families and consumer groups to resolve pharmacy and medication issues.

The Office of Prevention Services manages all aspects of substance use disorder prevention including services for people of all ages, the Strategic Prevention Framework, the Alabama Epidemiological Outcomes Workgroup, Synar (Tobacco Sales to Minors Program), state incentive grant, regional information clearinghouses and coalition development/support.

The Office of Treatment Services manages all aspects of substance use disorder treatment by interacting with community providers. Coordination of services includes ensuring quality programs exist for distinct populations such as adolescents, adults, and persons with co-occurring disorders (mental illnesses and substance use disorders). This office also manages Opiate replacement therapy and prescribed Medicaid services.


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