Frequently Asked Questions (FAQs)

Main FAQ

Are there free services?

Possibly, this will depend on your income and health insurance status

How can obtain health records?

Contact Health Information Management: 205-507-8000

(HIM is located at Bryce Hospital regardless of where one may have received services)

How do I become a Certified Peer Specialist?

Contact the Office of Peer Programs

334-242-3456 or 1-800-832-0952

How do I become a Certified Recovery Support Specialist?

Contact the Office of Peer Programs

334-242-3456 or 1-800-832-0952

How do I become a service provider?

You must go through both an online and a live certification orientation.
More info: Becoming a Community Provider

How do I start a Drop-in Center?

Contact the Office of Peer Programs

334-242-3456 or 1-800-832-0952

How does one find intellectual/developmental disability services?

Contact our DD Call Center to learn about waivers and get on the waiting list: 1-800-361-4491
More info: How to Apply for Services

How does one find mental illness services?

Call for a referral close to your home: 1-800-367-0955

More Info: Mental Illness Community Programs

How does one find substance abuse services? Detox? Treatment services?

Call for a referral close to your home: 1-844-307-1760 | live chat also available
(calls are confidential and answered by Recovery Organization of Support Specialists)

More Info: Substance Abuse Treatment Services

I am almost out of medication and I have no money, where can I get help?

Contact the Office of Pharmacy

I am moving/have moved to Alabama, will I be able to transfer my services from my last state?

Please contact the following best related to the services you currently have:

Developmental Disabilities 334-242-3704

Mental Illness 334-242-3200

Substance Use Disorder 334-242-3962

Someone is threatening to hurt themself/others, what can I do?  They will not seek help.

Call 911 and please ask them to send out someone trained to deal with mental health crises.

The mental health center says it will be weeks before I can see a psychiatrist. What can I do until then? Why does it take so long?  

If you are in an emergency situation, please call 911 or go to an ER. If this is not an emergency, you can look into drop-in centers and Peer Support.

What is the check we received for?

Please contact Accounts Payable: 334-242-3799 or accountspayable.dmh@mh.alabama.gov.