The Office of Quality & Planning is responsible for ensuring that optimally safe, efficient and effective care is provided by community agencies. Certification staff require that program standards are maintained. Quality Enhancement specialists provide training and technical assistance to community provider organizations.
Quality Enhancement (QE) specialists provide training and technical assistance to community provider organizations in various system areas as required by the Division of Developmental Disabilities. QE staff are housed in the regional community services offices and are responsible for conducting on-site visits and collecting, analyzing and monitoring agency-specific plans.
CQL’s 4-Day Personal Outcome Measures (POM) Training
Target audience: Case Managers, Supervisors and Qualified Developmental Disability Professionals (QDDPs)
CQL’s 1-Day POM Training
Target audience: Direct Support Staff and Human Rights Committee Members
Basic Assurances Training
Target audience: Executive Directors, Supervisors, Administrators and QDDPs
Additional technical assistance and consultation is available to community providers upon request.
Connie Batiste, Director