The Office of Quality & Planning is responsible for ensuring that optimally safe, efficient and effective care is provided by community agencies. Certification staff require that program standards are maintained. Quality Enhancement specialists provide training and technical assistance to community provider organizations.
Quality Enhancement (QE) specialists provide training and technical assistance to community provider organizations in various system areas as required by the Division of Developmental Disabilities. QE staff are housed in the regional community services offices and are responsible for conducting on-site visits and collecting, analyzing, and monitoring agency-specific plans.
Quality Improvement System Training
Target audience: Executive Directors, Supervisors, Administrators, and QDDPs
- Online QDDP Modules (1-9) are available at https://c-q-l.org/ALtraining
- Learning Methods Training
Additional technical assistance and consultation are available to community providers upon request.
Connie Batiste, Director
All other Certification and Quality Enhancement staff can be found in Regional Offices