The Office of Quality & Planning is responsible for ensuring that optimally safe, efficient, and effective care is provided by community agencies. Certification staff require that program standards are maintained. Quality Assurance staff are responsible for ongoing data collection and analysis for the purposes of improving programs, services, and processes; and provide training and technical assistance to community provider organizations.
Quality Assurance
The Division of Developmental Disabilities is committed to continuous quality improvement. Quality Assurance is responsible for ongoing data collection and analysis for the purposes of improving programs, services, and processes.
Quality Assurance oversees the Division of Developmental Disabilities’ Incident Prevention and Management System (IPMS), which provides guidance for community providers to ensure critical incident identification, reporting, investigation, and analysis procedures are consistently implemented to protect waiver participants from harm. The Statewide Incident Coordinator oversees the Statewide Incident Review Committee, which reviews critical incident data and other information to identify relevant trends, patterns, or issues that may require systemic intervention to improve the quality of services provided to waiver participants. QA staff in the regional community services offices provide ongoing incident management by reviewing critical incidents, ensuring proper notifications are made, and making recommendations to community providers to improve service delivery.
Quality Assurance (QA) Specialists provide training and technical assistance to community provider organizations in various system areas as required by the Division of Developmental Disabilities. QA staff are housed in the regional community services offices and may conduct on-site visits, and collect, analyze, and monitor agency-specific plans. QA staff may also conduct interviews with waiver participants and community providers to ensure satisfaction with services. Additional technical assistance and consultation are available to community providers upon request.
Quality Assurance also oversees the state-approved Qualified Developmental Disabilities Professional (QDDP) Training. This includes online QDDP modules, which are available at https://c-q-l.org/ALtraining.
Fredericka Orange, Director of Provider Certification
334-353-7053
Grayson Schemer, Director of Quality Assurance
251-283-6208
All other Certification and Quality Enhancement staff can be found in Regional Offices