The Division of Developmental Disabilities (DDD) is committed to continuous quality improvement. Quality Assurance is responsible for ongoing data collection and analysis for the purposes of improving programs, services, and processes. This includes oversight of the performance measures and metrics for DDD’s three waiver programs and providing this information to the Quality Improvement Committee bi-annually.

Quality Assurance oversees the Division of Developmental Disabilities’ Incident Prevention and Management System (IPMS), which provides guidance for community providers to ensure critical incident identification, reporting, investigation, and analysis procedures are consistently implemented to protect waiver participants from harm. The Statewide Incident Coordinator oversees the Statewide Incident Review Committee, which reviews critical incident data and other information to identify relevant trends, patterns, or issues that may require systemic intervention to improve the quality of services provided to waiver participants. QA staff in the regional community services offices provide ongoing incident management by reviewing critical incidents, ensuring proper notifications are made, and making recommendations to community providers to improve service delivery.

Quality Assurance (QA) Specialists provide training and technical assistance to community provider organizations in various system areas as required by the Division of Developmental Disabilities. QA Specialists are housed in the regional community services offices and may conduct on-site visits, and collect, analyze, and monitor agency-specific plans. QA Specialists may also conduct interviews with waiver participants and community providers to ensure satisfaction with services. Additional technical assistance and consultation are available to community providers upon request.

Quality Assurance maintains the Division of Developmental Disabilities Relias Learning Management System. The DDD Relias system is available to all contracted providers and self-directed services staff, and houses over 600 modules of valuable material that can be used to improve competency, retention, and quality in our service delivery system. This Learning Management System contains required and elective training for the DDD network to ensure consistency in curriculum throughout the state with an emphasis on person-centered learning.

Quality Assurance also oversees the state-approved Qualified Developmental Disabilities Professional (QDDP) Training. This includes online QDDP modules, which are available at  https://c-q-l.org/ALtraining.